Refund policy
At Infinity Gaming Hub, we strive to provide high-quality gaming products and a smooth shopping experience. Please review our policy below regarding returns and refunds.
Digital Products
Due to the nature of digital products (game keys, downloads, etc.), all sales are final once the product has been delivered.
We do not offer refunds or exchanges for:
- Successfully delivered digital game keys
- Downloadable content
- Products that have been accessed or used
However, if you receive:
- An invalid or non-working key
- A duplicate product
Please contact us within 48 hours, and we will verify and replace the product.
Physical Products
We accept returns for physical items under the following conditions:
- Item must be unused and in original packaging
- Return request must be made within 7 days of delivery
- Customer is responsible for return shipping costs
Once we receive and inspect the returned item, we will process your refund or exchange.
Refunds (If Applicable)
Refunds are only issued if:
- A product is defective or damaged upon arrival
- A replacement is not available
- An order cannot be fulfilled
Approved refunds will be processed back to your original payment method within 5–10 business days.
Order Issues
If you experience any issues with your order, please contact us immediately with:
- Your order number
- Description of the issue
We are committed to resolving all problems quickly and fairly.
Contact Us
For any questions regarding returns or refunds, please contact us at:
destinyosarumwense113@gmail.com